Privacy Policy for www.24twelve.co.za:
1. Introduction
This Privacy Policy explains how 24Twelve collects, uses, and protects your personal information when you visit our website, www.24twelve.co.za. We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our website, you consent to the practices described in this policy.
2. Information We Collect
a. Personal Information: When you use our website, we may collect personal information such as your name, email address, phone number, and billing/shipping address. This information is necessary to process your orders, provide customer support, and communicate with you.
b. Payment Information: If you make a purchase on our website, we collect payment details such as credit card information. However, we do not store or retain your payment information. It is securely processed by our third-party payment processors.
c. Log Data: We collect certain information automatically when you visit our website, including your IP address, browser type, referring/exit pages, and timestamps. This information helps us analyze trends, administer the site, and track user movement.
d. Cookies and Tracking Technologies: We use cookies and similar tracking technologies, such as Google Analytics, to enhance your browsing experience, analyze website traffic, and personalize content. Please refer to our Cookie Policy for more information on how we use cookies and how you can manage them.
3. How We Use Your Information
a. Order Processing: We use your personal information to process and fulfill your orders, provide customer support, and communicate with you regarding your purchases.
b. Website Improvement: We analyze the data collected to improve our website's functionality, content, and user experience.
c. Marketing and Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates. You can opt-out of these communications at any time.
d. Legal Obligations: We may disclose your personal information if required by law or in response to valid legal requests, such as a court order or government investigation.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Third-Party Services
a. WooCommerce: Our website uses WooCommerce to facilitate online transactions. Please note that WooCommerce has its own privacy policy regarding the collection, use, and retention of personal information. We recommend reviewing their privacy policy.
b. Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects data using cookies and may track your interaction with our website. The information generated is anonymous and does not personally identify you. Google's use of this data is governed by its Privacy Policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
7. Your Rights
a. Access and Correction: You have the right to access and update your personal information. If you would like to review or modify your data, please contact us using the information provided below.
b. Opt-Out: You can opt-out of receiving promotional emails or newsletters by following the instructions provided in those communications or by contacting us directly.
c. Data Portability: Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Contact us on hello@24twelve.co.za for any information.
1. Introduction
These Terms and Conditions govern the use of services provided by 24twelve.co.za. By accessing or using our services, you agree to be bound by these Terms and Conditions.
2. Services
24twelve.co.za provides services including but not limited to Google Ads, Graphic Design, Web design and development, SEO services, web hosting services, domain registration, and social media marketing. Some of these services may be fulfilled by third-party freelancers.
3. Payment Terms
Payment deposits of 50% are required before the commencement of any work. The remaining balance is due upon completion of the project. Failure to pay the balance within the specified time frame may result in additional fees or termination of services.
4. Third-Party Services
Some services offered by 24twelve.co.za may be fulfilled by third-party freelancers. In such cases, the terms and conditions of the third-party service providers may apply.
5. Intellectual Property
All intellectual property rights related to the services provided by 24twelve.co.za, including but not limited to logos, designs, and content, belong to 24twelve.co.za unless otherwise stated.
6. Confidentiality
24twelve.co.za agrees to keep confidential any information provided by the client that is not publicly available. This includes but is not limited to business plans, strategies, and financial information.
7. Termination of Services
Either party may terminate the services provided by 24twelve.co.za with written notice. Any fees or payments due at the time of termination remain payable.
8. Limitation of Liability
24twelve.co.za shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.
10. Changes to Terms and Conditions
24twelve.co.za reserves the right to change these Terms and Conditions at any time without prior notice. Continued use of our services after any such changes shall constitute your consent to such changes.
11. Backup policy
24twelve.co.za provides weekly backups of all websites hosted on our servers. In some cases, backups may be taken more frequently than once a week. However, it is important to note that while we make every effort to ensure the reliability of our backup systems, backups are not guaranteed and may fail at times due to unforeseen circumstances. Therefore, it is the responsibility of the website owner to make their own backups via paid services or through maintenance with their web designers. We recommend regular backups to prevent data loss.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at hello@24twelve.co.za.
The Protection of Personal Information Act (POPI Act) aims to promote the protection of personal information processed by public and private bodies. At 24twelve.co.za, we are committed to ensuring compliance with the POPI Act and protecting the personal information of our clients and website visitors.
Personal Information We Collect
We collect personal information such as names, email addresses, phone numbers, and addresses when provided voluntarily by individuals visiting our website or using our services. This information is used for communication purposes and to provide services to our clients.
How We Use Personal Information
Personal information collected by 24twelve.co.za is used for the following purposes:
- Communicating with clients and website visitors
- Providing services requested by clients
- Improving our website and services
- Complying with legal and regulatory requirements
Data Security
We implement measures to protect the personal information we collect, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
Third-Party Disclosure
We may disclose personal information to third-party service providers who assist us in providing services or operating our website. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
Your Rights
Under the POPI Act, you have the right to:
- Access and request a copy of your personal information
- Correct any inaccuracies in your personal information
- Request the deletion of your personal information
- Object to the processing of your personal information
Contact Us
If you have any questions or concerns about our privacy practices or would like to exercise your rights under the POPI Act, please contact us at [hello@24twelve.co.za].
Changes to Our Privacy Policy
We reserve the right to update or change our privacy policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
