24 Twelve Refund Policy

24 Twelve Refund Policy

24 Twelve is a web design and marketing business committed to delivering exceptional internet marketing services to our clients. To cover the operating expenses associated with providing our services, we require clients to understand and respect all policies related to our services. Payments must be made on time for services, including all inclusive materials such as content, files, and images that are requested. Please note that all fees paid to 24 Twelve are non-refundable.

By engaging 24 Twelve for web design and marketing services, you are bound by our refund and cancellation policy agreement and agree to comply with our policies outlined below.

24 Twelve Web Development

Web design and development projects require extensive resources, including time, research, and internal expenses. Therefore, once a payment or deposit is made, it is non-refundable. By submitting a deposit payment, the client agrees to the pricing outlined in the quote. Any material provided by the client to 24 Twelve, including emails, data, images, or samples of any kind, is considered the property of 24 Twelve, and no return of such materials is assumed. 24 Twelve is not responsible for any lost, stolen, or misplaced materials. If a project is cancelled, delayed, or postponed by the client, all fees will be forfeited and retained by 24 Twelve. If applicable, an additional cost will be charged to the client for any work completed beyond the original project specifications. No exceptions will be granted.

24 Twelve Search Engine Optimization, Social Media Marketing, & Internet Marketing Services

All payments for Search Engine Optimization, Social Media Marketing, or any of our Internet Marketing services are non-refundable, as agreed upon. Once a payment or deposit is made, no exceptions will be granted to our refund policy, even if fees were paid in advance.

24 Twelve Setup Fees

Setup fees are directly applied to expenses incurred by 24 Twelve during the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.

Chargebacks

We typically send an invoice for payment. By submitting payment at the start of services, clients agree to be charged fees associated with the provided services.

If a payment dispute is initiated by the client with a bank or credit card company, the client’s services and/or projects will be suspended, and in some cases, all work will be reversed without notice. Additionally, the chargeback fee amount will be issued to the client to recover any fees passed on to us by the credit card company.

Furthermore, any outstanding balances resulting from chargebacks must be paid in full before we restore service, deliver files, or commence any work.

If you have any billing issues, please contact us, and we will be glad to assist you. It is important to note that requesting a chargeback or opening a dispute for a valid charge from us is considered fraud. Chargebacks are not a legal or appropriate means of obtaining a refund. Any disputes will be challenged by our lawyers with sufficient evidence from our records.

24 Twelve Website Hosting Services

All hosting payments, whether for the present or past months, are non-refundable. Web hosting accounts are set up from the date of your order and are allocated a limited amount of server resources based on the plan you purchased.

Once a client’s hosting account is installed, the payment is considered due. If the client fails to use a hosting account set up by 24 Twelve, the fees will not be remanded and will still be considered due. Hosting billing cycles continue until a 30-day cancellation notice is received in writing from the client.

Account Suspension

All hosting payments that are 15 days past due will result in an account suspension. If hosting has been paid up to 12 months in advance and the client chooses to cancel before the expiration date, a refund will be issued for the unused months.

24 Twelve reserves the right to disable and/or terminate a user’s account, services, or contract if the user is found in violation of our terms and policies. In such cases, termination due to policy violations will not be eligible for a refund.